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Shipping & Returns

Shop Orders during Covid-19

All orders are being safely dispatched as per usual, 

but please do expect delays at customs for parcels outside of the UK.

Thank you for your continuous support.

Polly x

Orders will be posted within 2 days of the order being placed (unless otherwise stated.)

All orders will be sent via Royal Mail, this varies depending on what is ordered from 1st class, 1st class signed for, Special Delivery or Parcelforce. 

For larger shipments outside of the UK, please contact me directly for DHL shipping quotes.

Please take care when entering your delivery address before placing an order, I cannot be held responsible for any delays or undelivered parcels due to mistakes made on the provided address.

International orders can take time to arrive due to waits at customs clearance, however if this exceeds 20 working days, then do please do get in touch.

Any duties or tax’s charged at customs when sending overseas are the responsibility of the buyer.

If you are unhappy with anything or if a parcel was damaged then please do get in contact. Returns are accepted within 14 days of receiving your item. I only accept returns that were placed directly through my online shop. Returns must be sent recorded postage and wrapped very well, using the original wrapping and box. Please contact me to request a return. Return postage costs are the responsibility of the buyer.

In the unlikely case that your order does not arrive, then please do get in contact and I will investigate.

Thank you so much for your support!